Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

You can choose your preferred method on the checkout page. The cost of shipping varies based on the shipping method selected. Total Delivery Time = Processing Time(1~3 business days) + Shipping Time. The processing time varies based on the items you buy.

 

Shipping Method Free shipping condition Shipping Time Tracking Number
Air Parcel Register / 10-35 business days
Expedited Shipping Service / 5-8 business days

Notes

  1. Some products comes Free shipping is calculated on the subtotal after the discount is applied.
  2. Products for Fast Delivery are via Courier Service Companies – DHL, TNT, FedEX, USP at customers accounts.
  3. COD payment method must use specific shipping methods, when you choose COD payment, shipping methods can not be changed.
  4. Tracking number,”√” means Packages can be traced to logistics information.

How Long Will it Take To Get My Package?

Delivery depending on your city and your selected product. Please be informed that delivery timelines for products shipped from oversea are significantly longer than for other products. Click here to find out more.

How Do I Track My Order?

We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number here.

Do I Need A Account To Place Order?

YES. Simply register within 2 minute or login with your Social account if you do not have an existing account.

FAQ Second Version

What Shipping Methods Are Available?

What Shipping Methods Are Available?

You can choose your preferred method on the checkout page. The cost of shipping varies based on the shipping method selected. Total Delivery Time = Processing Time(1~3 business days) + Shipping Time. The processing time varies based on the items you buy.

 

Shipping Method Free shipping condition Shipping Time Tracking Number
Air Parcel Register / 10-35 business days
Expedited Shipping Service / 5-8 business days

Notes

  1. Some products comes Free shipping is calculated on the subtotal after the discount is applied.
  2. Products for Fast Delivery are via Courier Service Companies – DHL, TNT, FedEX, USP at customers accounts.
  3. COD payment method must use specific shipping methods, when you choose COD payment, shipping methods can not be changed.
  4. Tracking number,”√” means Packages can be traced to logistics information.

What Is Goshenvilla Mall?

GOSHENVILLA Mall is a TOP selection of leading international and local brands, top-rated online brands and authorized brand distributors. Shopping on Goshenvilla Mall is the highest-quality online shopping experience you can get – just like shopping at your favorite department store and online brands, all in one place.

How Long Will it Take To Get My Package?

Delivery depending on your city and your selected product. Please be informed that delivery timelines for products shipped from oversea are significantly longer than for other products. Click here to find out more.

How Can I Track My Order?

We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number here.

How Do I Place an Order?

Shopping on GVMall Is Simple! Once you have found the product you want to purchase, just follow the steps below:

  • Click on ‘SIZE AND COLOR’ of the product.
  • Click on ‘ADD TO CART’ to add this product to your cart.
  • Next you will see a Notification ‘That The Products has been added to your cart’.
  • Click on ‘VIEW CART and click PROCEED TO CHECKOUT’
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

How Should I to Contact if I Have Any Queries?

Contact us via email at: [email protected]

Use our Hot line: +2348130253606

You can use our Chat Board

Do I Need an Account to Shop On GoshenVilla Mall?

Yes, simply get register within 2 minute of your time or login with your Social account if you do have an existing account.